Last updated: 26/01/26
These Terms & Policies apply to all clients, parents, and caregivers enrolling children in tutoring sessions with Mustard Seeds Learning Co. By enrolling a child, you agree to comply with these terms.
All sessions must be booked in advance via the enrolment form located at www.mustardseeds.nz
Full payment for the term is required before the term start date.
Accepted payment methods: bank transfer
Accounts must be kept up to date; unpaid sessions may result in suspension of future bookings.
Enrolment is for the full term (dates specified at enrolment) and secures your child’s place in the course. Once payment has been made, families are committing to attend for the duration of the term.
Payments are non-refundable, and classes cannot be rescheduled. Missed sessions cannot be made up.
Refunds will not be issued for dissatisfaction with our services; any questions or concerns about the course should be addressed before enrolment.
In rare and exceptional circumstances, refunds or other arrangements may be considered at the discretion of Mustard Seeds Learning Co. This may include situations such as overpayment, cancellation of a session or course by the business, or extenuating circumstances (for example, serious illness or unforeseen events).
Where a refund is approved, it will be processed via the original payment method where possible.
Students are expected to:
Show respect to tutors, peers, and the learning environment
Follow tutor instructions
Participate actively and responsibly
Tutors will promote positive behaviour; repeated inappropriate behaviour may result in:
A warning to parents/caregivers
Suspension or termination from sessions if behaviour does not improve
Parents/caregivers are expected to:
Communicate respectfully with tutors and staff
Ensure their child arrives on time and prepared for sessions (please arrive 5 minutes before your session begins to set up)
Mustard Seeds Learning Co. reserves the right to refuse or discontinue enrolment if we determine that a child’s needs cannot be safely or appropriately supported within our classes. This may include, but is not limited to, children requiring additional staff support, specialised facilities, or other resources that are beyond what we can provide.
Our classes are designed for children who can participate safely and independently in a small group setting. Families of children with higher support needs are encouraged to contact us before enrolment to discuss whether our programmes are suitable.
This policy helps ensure the safety and well-being of all students, and allows us to maintain a positive learning environment for every child.
Sessions must be conducted in a quiet, distraction-free environment.
Students must use only approved devices and platforms provided by the business.
Recording of sessions is not permitted unless explicit written consent is given.
Parents/caregivers should supervise children as appropriate for age.
Tutors reserve the right to end a session if rules are not followed or if safety is compromised.
Our Approach
Mustard Seeds Learning Co. is a faith-based business. Our teaching is guided by a biblical worldview, and we may include:
References to scripture during lessons
Prayers before sessions
Values-based guidance drawn from our Christian faith
Respect for Students
Participation in prayers or scripture reading is never required or forced. Students are welcome to engage at their own comfort level. These practices reflect our values and the principles on which we base our teaching.
Parent Acknowledgement
By enrolling your child, you confirm that you have read and understand our faith-based approach.
Mustard Seeds Learning Co. takes the safety and well-being of all students seriously. We have:
A first aid–trained staff member on site at all times
Comprehensive health, safety, and emergency procedures, which parents/guardians are welcome to view at any time
While we take all reasonable precautions, families acknowledge that Mustard Seeds Learning Co. is not responsible for any loss, damage to property, or injury to persons who attend our sessions.
By enrolling in sessions, you acknowledge that you have read, understood, and agree to these Terms & Policies.